Policies And Security Of Store

At Turf Hero, we prioritize customer satisfaction above all else. That starts with ensuring your safety when you shop with us. Our policies and security measures reflect this commitment. Every online transaction is encrypted using SSL technology from an industry leader. That means any information you share during checkout is immediately rendered unreadable, preventing interception by malicious third parties. During this process, you’ll see a closed lock or solid key in your browser window, assuring you of our vigilance. Our security personnel monitors a firewall constantly to safeguard our customers’ data.

Online Privacy

Safeguarding your online privacy is our top priority. We take great care to ensure your personal information is kept confidential and protected from unauthorized access. Rest assured that any personal information collected from you will be used only according to our policies and in compliance with the law. It is crucial to us that our Privacy Policy applies to all personal information collected through our services – whether it’s when you sign up for an account, visit our website or use our services. Your trust in us is paramount, and by using our services, you are giving your consent to our commitment to keeping your information private.

Returns Policy / Our Product Guarantee

When it comes to our products, we want nothing but the best for our customers. That’s why we confidently stand by our Product Guarantee and Returns Policy. If, for any reason, you’re not completely satisfied with a product you’ve received from us, let us know within 30 days of delivery, and we’ll refund the purchase price (shipping and handling charges excluded). To ensure a successful return, the product must be in pristine condition – untarnished and untouched within its original packaging. We believe in providing top-notch customer service and ensuring our customers are always happy with their purchases.

Products Damaged in Transit

When your long-awaited package finally arrives, the last thing you want is for any of the products to be damaged. That’s why it’s essential to inspect your order immediately upon arrival. If you notice any damage or think something is missing, please contact us within the next 48 hours. It’s important that you have your order number on hand when you call us. We’ll need a digital photo of the damaged item to process your claim properly. Please note that time is of the essence. If a claim for damaged or missing goods is not received within 48 hours of receipt of the shipment, it will not be eligible for a replacement. We pride ourselves on providing top-quality products and services, and this is no exception.

Where Your Orders Ship: Our California Shipping Center

Our shipping center in California is your go-to resource for all your order needs. Your package can generally arrive within 2-4 days, but depending on the delivery location, it may take a bit longer – if you’re living far away from the West Coast, expect around 3-5 business days. No matter where you live or what you’re ordering, we’ll ensure you get your package promptly and promptly.

USA Orders

Our preferred carriers, UPS, FedEx, and USPS ensure your package arrives at its destination on time and in pristine condition. We understand that shipping costs can be a concern, so we calculate your fees at checkout based on the shipping method you choose and the size, weight, and destination of your package. You can easily obtain an estimate by selecting your items and entering your address on the shopping cart page. Rest assured that we strive to provide you with the best shipping experience possible, so you can enjoy your USA order worry-free.

International Orders

We partner with trusted shipping companies like UPS and FedEx to ensure your products are delivered safely and quickly. It’s easy to estimate your shipping costs! You can add the items you want to your cart and enter your delivery details at checkout. Keep in mind that your country may require you to pay import duties and taxes upon delivery, which your government calculates. Unfortunately, we cannot predict these fees and recommend reaching out to your local customs office for more information. If you need to make a return, no worries! Just be sure to send it back to us within 40 days of receiving your shipment to ensure a replacement is eligible.

Privacy Policy:

At our company, your privacy is our top priority. We understand the importance of keeping your personal information safe and secure. Whether you’re making a purchase or reaching out to us for more information, we will only use the information you provide for its intended purpose. You can trust that we will never sell or share your information with anyone else. However, we do want to keep you in the loop about any new products, special offers, or upcoming contests we have going on. If you’d rather not hear from us, you can easily opt-out by clicking the ‘unsubscribe’ link at the bottom of any email or contacting us directly.

How We Collect Your Personal Information

When you interact with us, we may collect personal information from you in multiple ways. You might provide this data during registration, subscribing to a service, filling out a form, or participating in a contest. As a result, we better understand our customers and can offer tailored product recommendations and personalized services. However, we take privacy seriously and want you to feel secure. Rest assured that your information is safe with us, and we never sell it to third parties. At the end of the day, our goal is to continuously improve our service and provide you with the best possible experience.

Data Usage:

We may utilize the data gathered from you or about you for various reasons, such as:

  • Fulfilling your product and service requests and managing your transactions.
  • Providing customer support, including responding to your inquiries, questions, and comments.
  • Keeping you informed about our products, services, contests, promotions, or other relevant news or information that may interest you.
  • Conducting research and analysis, such as market research.
  • Helping us comprehend your preferences and needs or modifying our products, services, and communications to cater to your needs better.


Cookies are a necessary part of online shopping, and our site uses this technology to make your experience as smooth and tailored as possible. When you visit our website, a small piece of data called a cookie is stored on your computer’s hard drive. We then use this cookie to keep track of your shopping cart and gather information about your interests. These statistics help us operate our site efficiently and offer better customer service. So next time you’re browsing our online store, you can rest assured that our use of cookies is helping to enhance your shopping experience.

Account Information

If you ever need to make changes to your account information, it’s a breeze. All you have to do is log in, click the “Edit Profile” link, and you’re ready. And if you want to wave goodbye to us for any reason, you can easily delete your account by contacting our Customer Support team. However, keep in mind that we’ll still hold onto some of your data for analytical purposes and record-keeping requirements. Don’t worry, though – we’ll handle it securely and responsibly.

Contact Us

If you’re concerned about how we handle your personal information, don’t hesitate to reach out to us at TurfHeroUSA at gmail.com. Our team values your privacy, and we want to make sure that you feel completely comfortable with how we operate. Whether you’ve have specific questions or need reassurance, we’re always happy to chat. We take the responsibility seriously and believe that open communication is key to building customer trust. So please, don’t hesitate to get in touch with us at any time.